This guide explains how to enroll a new Face ID or reset an existing one in RoomRuler. Using Face ID allows for secure and effortless member verification, enhancing your system's security and user experience.

Training Video: Adding or Resetting Face ID

Step-by-Step Instructions

1. Log In: Begin by logging into your RoomRuler account using your credentials.
2. Access the Members Section: Navigate to the Members area and select the member whose Face ID you wish to update.
3. Open Face ID Settings: Within the member’s profile, locate the Face ID management section. Here you’ll see options to either "Add Face ID" or "Reset Face ID."
4. Add Face ID: If enrolling a new Face ID, click "Add Face ID." Follow the on-screen prompts to position the member's face in front of the camera. Ensure that the lighting is good and the face is clearly visible for an accurate scan.
5. Reset Face ID: To update an existing Face ID, click "Reset Face ID" to remove the previous data, then proceed with the enrollment process to capture the new biometric information.
6. Save Changes: Once the process completes successfully, click "Save" to update the member’s profile. A confirmation message should indicate that the Face ID has been updated.
7. Test Verification: Finally, have the member test their Face ID login to ensure that it functions correctly.

Troubleshooting Tips

• Ensure there is sufficient lighting during the scan.
• Confirm that the camera is unobstructed and functioning correctly.
• If the Face ID scan fails, try resetting and re-enrolling the member’s Face ID.

Need Additional Help?

For further assistance, please check out our other support articles or contact our support team via the Contact Us page.